What is the process for returning or exchanging items from my CostumeBox Fix?

Introduction

Introduction

At CostumeBox, we want you to love every piece in your Fix. If you're not completely satisfied with an item, returning or exchanging it is simple and hassle-free, with free shipping both ways. This guide walks you through the return and exchange process to ensure your experience is smooth and convenient.

Return and Exchange Policy

You have 10 days from the delivery date to return or exchange any item from your CostumeBox Fix. Use the prepaid return label included with your package to ship items back at no extra cost. Our goal is to provide a seamless process so you can shop with confidence.

Step-by-Step Return Process

1. Review the items in your Fix and decide which you want to return or exchange.
2. Locate the prepaid return label included with your shipment.
3. Pack the items securely in the original packaging or any suitable box.
4. Affix the prepaid return label to the package, removing any old labels.
5. Drop off the package at the nearest carrier location as indicated on your label.
6. Once CostumeBox receives your returned items, we will promptly process your refund or prepare your exchanged items for shipment.

How to Request an Exchange

If you want to exchange an item, please specify your preferences for fit, style, or size. You can do this by:

• Contacting our Customer Support team through your online account or via email.
• Using the exchange preferences option in your CostumeBox online dashboard.

This helps our stylists curate an exchange that better suits your needs and style preferences.

Additional Tips for a Hassle-Free Return or Exchange

• Ensure items are in their original condition, unworn and unwashed, with all tags attached.
• Keep your shipment tracking information until your return or exchange is fully processed.
• If you have any questions or need assistance, contact CostumeBox Customer Support for personalized help.

Contact CostumeBox Support

For any questions, exchanges, or concerns about your Fix, please reach out to our dedicated support team at [Insert Support Email] or visit your account on https://www.costumebox.com. We're here to help you enjoy your personalized styling experience to the fullest.